Welcome to Wakegiant.com. We hope you enjoy browsing through the literally thousands of items available via our on-line wake catalog. Wakegiant.com is dedicated to providing enthusiastic customer service and support to riders who demand the best performing, name brand products, at reasonable prices.

Wakegiant.com is also dedicated to providing the largest and broadest selection of wake products in the world. That is why when you purchase a product from Wakegiant.com you will see if the product is in stock. Unlike other "on-line" wake shops who leave you in the dark as to whether you have just purchased a product that is in stock or whether it has to be ordered, Wakegiant.com utilizes "real time" inventory updates. We must be honest, when something is special ordered it can take anywhere from a few days to several weeks before it is received by Wakegiant.com. Order times vary from company to company and season to season. That is why it is our goal to maintain the largest In-Stock inventory of any on-line wake store. Once Wakegiant.com receives a product it is shipped to you the customer the same day. Stay with us and watch our on-line inventory grow.

Wakegiant.com brings together a team of dedicated people who love riding and believe it is their job to help you enjoy this great sport even more! Every employee shares the same commitment to excellence. A commitment that will assure that each and every customer has a rewarding and enjoyable shopping experience.

Security of your on-line transaction is paramount at Wakegiant.com. All transactions are taken over a secure server connection. You may note the https in the URL of our order submission page. This means that your information is not accessible to everyone else. All transactions are fully encrypted through Business Security. allows us to encrypt all information being transmitted to Wakegiant.com. Encryption is a process of "scrambling" a message into meaningless characters and numbers, and decrypting is the process of "unscrambling" these messages. Only people with the "Key" to the encryption are allowed to decrypt the information. Only Wakegiant.com has this key. Customers on a global scale can shop privately, confidently and securely.

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What is The Wakegiant.com policy on privacy?

Wakegiant.com takes your privacy very serious. Wakegiant.com does not sell or give away sensitive personal information (such as credit card information) to any company outside of Wakegiant.com. Additionally, from time to time manufacturers assist Wakegiant.com with fulfillment and shipping in certain product categories, and in those cases these companies receive your name and shipping address so that they can process and ship orders properly.

What type of information is kept?
If you register with Wakegiant.com, we ask that you register as a new user, and to establish a username and password so that you can access that information if you ever wish to modify it. For security purposes, we ask some questions that are unique, and only you will know. These questions are optional, how old our users are and how they heard about Wakegiant.com

This is the only information you must fill out to have your order processed:
Your first and last name;
Your phone number;
Your address (the address the card is billed to);
The billing address, city, state and country;
Name on the credit card;
Your credit card number and expiration date;
A password question and answer unique for your account.
(A ship-to address is required if different from billing address.)

Secure Server Technology
All transactions, and information gathering, are completed on our secure server. When you're in secure mode, your computer and our server begin communicating, sending data back and forth in an encrypted format. The encryption features of browser software are exceptionally powerful and ensure the security of this data as it is transmitted to our server. Your browser in secure mode will display a URL address beginning "https://" rather than the standard "http://". The "s" stands for "secure." In Netscape NavigatorTM (versions 3.0 and earlier), the broken key symbol in the lower left corner of your browser window will become a solid key in secure mode. If you're using Netscape Communicator 4.0TM or higher, look for the padlock in the same space: it's open in standard mode and closed in secure mode. In Microsoft Internet ExplorerTM, you'll see a padlock symbol at the bottom of your browser window when the browser is in secure mode.

Information we'll NEVER ask
Wakegiant.com does not request sensitive information such as a social security number, a Personal Identification Number (PIN) from a bank or credit card, or a driver's license number.

How do I change my information?
There are three different ways to modify your user information:
1. Log in to Wakegiant.com account.
2. From the checkout area when you modify your account.
3. Call a Customer Service representative.
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Wakegiant.com stands behind every item we sell. We are committed to having happy customers that not only can't wait to shop again but go out and tell their friends about Wakegiant.com. That's why we offer a 100% MONEY BACK GUARANTEE. In the unlikely event that you are unhappy with your product simply return it within 30 days for a 100% refund.

Items returned must be accompanied by the original packaging and materials. Items must be in NEW and UNUSED condition. All returns will be inspected prior to credit being issued. Credit will be issued for the purchase price of the item(s) returned. Shipping costs are nonrefundable. Wakegiant.com reserves the right to access a 20% restocking charge on all CLOSEOUT / SALE items or to any order that is returned without a RA number. Special Order items are not returnable. Manufacturer Warranties still apply to custom and special ordered items.

If you should need to return an item contact Wakegiant.com by E-Mail and request a RGA (Returned Goods Authorization) number. Returned items MUST have the RGA number written BOLDLY on the box of the returned item, ITEMS THAT ARE RETURNED WITH NO RA NUMBER ARE REFUSED AT THE SHIPPING DOCK. Return shipping charges are YOUR responsibility. We recommend that you insure the item when shipping. ALL items returned must be in new and unused condition.

CLICK HERE FOR A PRINTABLE RETURN FORM. (required on all returns)

EMAIL LINK: returns@wakegiant.com

CLOSEOUTS, SALE ITEMS, CUSTOM ORDERS, DEMO ITEMS are not returnable. SPECIAL ORDER items that are not regular in stock items are also not returnable.

Please Note: All sales are subject to availability of product from the respective manufacturer and/or vendor.

All products carry a full manufacturer's warranty. Should you have a problem within the manufacturer's warranty period Wakegiant.com will do everything possible to assist you in taking care of your particular situation.

Our shipping address varies depending on the shipper that is most convient for you. Please make sure to use the correct address as listed below to ensure the fastest turnaround possible. YOU are responsible for shipping to the correct address and any address mistakes are NOT refundable.

Shipping Instructions:
UPS/FED-EX SHIPPING ADDRESS: WAKE GIANT.COM 1433 ST HWY 2 WRIGHTWOOD CA 92397
US POSTAL SHIPPING: WAKEGIANT.COM P.O. BOX 0517 WRIGHTWOOD CA 92397
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